Working on a project?
We are still here to help!
Design consultations and briefings by phone, e-mail or video.
How do I contact the eStore team?
Please send an e-mail to firstname.lastname@example.org.
I chose to pay by direct bank deposit. When will you despatch my order?
We will despatch your order as soon as your payment clears.
Payment by direct deposit can take 2 – 3 working days to appear in our account.
I’m not located in Australia, can I purchase online?
For security reasons we only accept payment online from within Australia using Australian credit cards. Other payment methods are available, please submit an enquiry from the product page or contact us.
How long will my purchase take to arrive?
Delivery times will vary depending on the type of product you have purchased and where we are delivering to. As soon as your order has been despatched we will be in touch with a delivery timeframe.
What is the difference between General Freight and Specialist Carrier?
Items that are relatively small, are not fragile and do not require complex assembly they will sent by General Freight. This may be by Australia Post or a courier company including, but not limited to Couriers Please, Toll or Road Express.
As soon as your purchase has been despatched we will notify you by email with tracking, carrier information and where possible, an estimated delivery timeframe.
General freight is a ‘drop and go’ service. Assembly, placement of goods or rubbish removal is not included in the cost.
If you are not home at the time of delivery a notice to arrange alternative arrangements will be left at your residence. Method of redelivery varies from carrier to carrier and is the responsibility of the customer to arrange.
It is our preferred method that require a signature as proof of delivery. If you are comfortable with your order being left unattended by the courier, please make note of this in your order. Please be aware that we can take no further responsibility for goods that are left under an 'authority to leave'.
Only Australia Post will ship to a PO Box and will not leave goods they cannot put in a post box.
Larger, more complex orders item will be shipped using a furniture removalist.
As soon as your purchase has been despatched we will notify you by email with carrier information and an estimated delivery timeframe.
With our Specialist Carrier service, the carrier will contact you directly to advise when they will be in your area and to arrange a delivery time.
Items will be placed inside your premises unless otherwise arranged with the carrier.
Assembly and rubbish removal is not included in the delivery charge quoted online but can be arranged for an additional charge on a case by case basis.
When I enter my postcode it says you will need to source a delivery option for me. Can you still deliver to my location?
We certainly hope we can! For areas where we don’t currently have a preferred delivery provider, we just need a bit of extra time to find one. Please follow the steps to submit your order as an enquiry and we will be in touch as soon as possible. If you know of a delivery provider who specialises in your area, we’d love to know!
I tried to place a large order but I was asked to submit an enquiry. When will I hear from someone to confirm?
For larger orders we like to be sure that we’re offering you the most cost efficient delivery solution which often means sourcing a quote from our delivery providers. Please follow the prompts to submit your order as an enquiry and we will be in touch as soon as we can.
I purchased online but I want to change my order can you help me?
We can certainly try! Please submit and email with all the relevant details to email@example.com and someone will be in touch to discuss your needs further.
Can I pick-up my online order at your stores or warehouse?
Unfortunately at this point in time we do not offer pick-ups at our stores or warehouses for online orders.
Why can’t I buy everything online?
The Voyager eStore product offering will change overtime as more products are added to our Ready 2 Go stock programme and when suitable freight options for these items have been thoroughly investigated and confirmed. If there is an item you are interested in that cannot currently be purchased online, please don’t hesitate to submit an Enquiry from the product page you’re interested in and we will contact you to discuss further.
I have an issue with my purchase, can I return it?