Deposit & Payment

A 50% non-refundable deposit is required to commence all orders made via a Voyager Interiors store. Full payment will be taken for all orders placed via the Voyager eStore. Title of goods purchased does not pass to the purchaser until payment has been effected in full.

Deposit payments and any progress payments made prior to full payment do not alter ownership, with goods remaining in the ownership of Voyager Interiors until full payment is made and cleared.

Payment in full must be made within 1 month after notification of arrival of goods to Voyager Interiors .

Penalty interest, at a compounding rate of .25% per week will be charged on outstanding or dishonoured payments. In the event that goods cannot be accepted within 1 month, storage can be arranged but full payment must be made and appropriate weekly commercial storage fees will apply.

Payment is required in full prior to delivery or collection of goods. If funds are not cleared prior to scheduled delivery date, Voyager Interiors reserve the right to postpone delivery until the next available delivery window.

Cancellation Policy

To cancel an order you must make contact with the Voyager Interiors store where the order was placed or where purchased online, directly with the Voyager eStore. 

Deposits for purchases are non-refundable and cancellations will attract an administration fee of 25% of the value of the goods, in addition to the non-refundable deposit. 

Custom orders are not eligible for cancellation or change of mind return. Any exceptions will be at the discretion of Voyager Interiors' management. 

Voyager eStore purchases cannot be cancelled or refunded once dispatched.

Payment Methods

We accept the following methods of payment: Credit Card (Visa, MasterCard), direct deposit into our bank account and cash or EFTPOS payment in-store(s). 

Payment via Credit Card (Visa, Mastercard) and direct bank deposit are accepted for purchases made via the Voyager eStore.

Goods will not be dispatched or released until full payment has been made and funds have cleared.

Delivery 

Delivery within Melbourne metropolitan areas, Ballarat and surrounds

Voyager Interiors provides a specialist furniture delivery service to Melbourne metropolitan areas (within a 50km radius of Melbourne CBD) plus to Ballarat and surrounding areas. Our delivery service is provided at a very competitive rate and includes delivery, unpacking, assembly and removal of all rubbish. In instances where delivery items are oversize or extremely heavy drivers may require assistance at the place of delivery.

Delivery of non-bulky and non-fragile goods may be delivered using Australia Post or other nominated courier service / general freighter with costs and method advised during the purchase process.

Deliveries outside Voyager Interiors' delivery areas 

Delivery costs and service level vary depending on the type of purchase, where you have ordered from and where you want it to be delivered to. Delivery costs and method will be determined and advised as part of the purchase process.

Delivery of non-bulky and non-fragile goods may be delivered using Australia Post or other general courier services with costs and method to be advised during the purchase process.

For delivery of furniture or fragile goods Voyager Interiors recommend the use of specialist furniture removalist services. Method of delivery, associated costs and required service levels will be determined on a case by case basis and confirmed during the purchase process.

Estimated despatch and lead times 

Delivery times vary depending on what you have ordered and where you would like it delivered. An estimated lead time will be provided as part of the purchase process and you will be notified the week prior to delivery to confirm the delivery window and date. 

Purchases of stocked items made via the Voyager eStore refer to an estimated despatch time frame from a Voyager location. You will be advised if stock availability or issues out of our control affect this estimated time frame.

Delivery costs, methods and times subject to change.

Collection (where applicable)

Orders can be collected from Voyager Interiors' locations by prior appointment only. For OH&S purposes, only non-bulky items can be collected from our showrooms.

Collection times vary between locations and will be advised when collection is requested.  Purchases must be collected within 7 days of arrival notification. An appropriate commercial storage rate will be applied for goods stored longer than 7 days, unless otherwise arranged.

All customer pick-ups must be assessed and accepted before leaving Voyager Interiors. You will be asked to provide proof of identity and sign a delivery docket and you may be captured on CCTV. This includes instances where third party couriers or removalists are engaged to collect your goods. Voyager Interiors will not accept any responsibility for damage that occurs to items once they have been collected and reserve the right to request proof of identity and delivery of goods. 

Refunds & Returns Policy

Damaged or Faulty Goods

If an item arrives damaged or faulty please contact us within 24 hours of receipt of the goods.

To be eligible for a refund or exchange for damaged or faulty goods Voyager Interiors must be notified in writing and supplied with photographs of the damage or fault and suitable proof of purchase within 24 hours of receipt of the goods.

Damaged or faulty goods must be returned to Voyager Interiors within 7 days and Voyager Interiors reserve the right to assess the condition of returned goods prior to providing a refund, exchange or repair.

Please note this does not apply to clearance items and floor-stock.

Change of mind

Refunds will not be issued if you change your mind about a stocked item or custom order whether purchased via Voyager store or the Voyager eStore. Item exchange or issuing of a credit note may be offered at the discretion of Voyager Interiors management on a case by case basis provided that the product is in new condition with its original packaging, labels and tags still attached and suitable proof of purchase supplied. Please note this does not apply to items discounted as clearance and floor-stock. Costs related to returns or exchange is at the expense of the customer.

Tolerances

All samples seen, in-store, in printed material, online or in photographic format are considered indicative and small variations in colour, shade or grain may occur as a result of variations in screen resolution or as a result of variations in different production lots. Commencing an order or purchase from the Voyager eStore indicates acceptance of variations.

Warranty

Voyager Interiors provides a 12 month warranty on all purchases over and above any warranty provided by the original supplier. This warranty is subject to the Australian Competition and Consumer Act 2010 (Australian Consumer Law). The warranty period commences from the date that goods are received for a period of 12 months, unless otherwise specified. Proof of purchase is required.

This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. It is not transferable and does not apply in situations of misuse or incorrect use of the product. This warranty applies to the point of original delivery for the purchased goods. It does not apply to goods that are moved or taken outside of Australia, to goods that have been changed in any way or if goods do not fit.

Where delivery is made by Voyager Interior's delivery service, defects occurring within the first six months include servicing costs for re-delivery and repair assuming access to the property is deemed to be simple.

Any costs relating to the use of cranes, lifts etc required for special access are not covered under warranty. After six months, delivery and re-delivery costs are borne by the customer. 

Voyager Interiors reserve the right to make good products or repair as it deems most appropriate and considered on a case by case basis.

Pricing and Availability

Whilst every effort to avoid errors in the pricing and product information displayed is undertaken, if mistakes do occur Voyager Interiors Pty Ltd reserve the right to correct them.  Any reference to stock availability is current at the time of viewing or at the point of purchase online only and may change at any time.