Privacy Policy

Voyager Interiors Pty Ltd (ACN 139 680 167) ("Voyager Interiors", "we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions about this Policy or wish to access or correct your personal information, please contact us via our Contact Us page:
https://www.voyagerinteriors.com.au/pages/contact-us

1. Collection of Personal Information

We collect personal information that is reasonably necessary for our business activities, including selling and delivering furniture, providing design advice, managing trade accounts, and communicating with customers.

We may collect personal information when you:

* make an enquiry, quotation, or purchase in-store or online
* subscribe to our marketing or mailing lists
* create an online account or wishlist
* enter a competition, survey, or promotion
* engage with us via social media or our website
* apply for employment or a trade partnership
* otherwise provide information directly to us

The information we collect may include:

* name, address, phone number and email
* billing, delivery, or payment details
* information about your purchases, preferences, and communication history
* business or trade details (for trade accounts)
* employment information (if you apply for a role)
* images or video footage from in-store CCTV (for safety and loss prevention)

2. Information Collected Automatically

When you visit our website, we may automatically collect certain information, such as:

* IP address, device type, browser, and operating system
* pages viewed, time spent, and referring site
* cookies and similar technologies to improve your online experience

This information is generally not personally identifiable and is used to help us improve our website, marketing, and customer experience. You can adjust your browser settings to refuse cookies, but some parts of our site may not function properly.

3. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to provide essential functionality, analyse traffic, and improve your browsing experience. Cookies are small files stored on your device that help us recognise you and remember your preferences.

We may also use analytics and advertising tools such as Google Analytics and Meta Pixel to understand how visitors use our site and to display relevant advertising.

You can adjust your browser settings to refuse cookies, but some parts of our website may not function properly if you do so.

4. Use of Personal Information

We may use your personal information to:

* respond to your enquiries and provide requested services
* process and deliver orders and warranty claims
* communicate about orders, deliveries, and account information
* send updates, news, and marketing materials (where you’ve opted in)
* administer promotions, surveys, or competitions
* improve our products, website, and customer experience
* assess employment or trade applications
* comply with legal and regulatory obligations

You can unsubscribe from marketing communications at any time by following the instructions in our emails or contacting us at unsubscribe@voyagerinteriors.com.au.

5. Disclosure of Personal Information

We may share your personal information with:

* employees and contractors who assist us in providing products and services
* delivery and logistics partners
* payment processors such as eWay and PayPal
* IT, web hosting, and marketing service providers
* suppliers and manufacturers (for warranty or product orders)
* professional advisors such as accountants, lawyers, and auditors
* government or regulatory authorities where required by law

Some of these service providers are located outside Australia. Typical overseas locations include Italy, the United States, and China, depending on the brands and systems used. We take reasonable steps to ensure any overseas recipients handle your personal information in accordance with Australian privacy laws.

6. Data Security

We take reasonable physical, electronic, and managerial measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Online transactions are protected through secure payment gateways using SSL encryption. Credit card details are processed securely and are not stored by Voyager Interiors.

7. Access and Correction

You may request access to, or correction of, the personal information we hold about you at any time by contacting us via our Contact Us page. We may need to verify your identity before providing access or making corrections.

8. If You Don’t Provide Personal Information

If you choose not to provide certain personal information, we may not be able to:

* process your order or deliver products
* provide certain services or communications
* consider you for trade or employment opportunities

9. Complaints

If you believe we have breached your privacy, please contact us through our Contact Us page with details of your concern. We will acknowledge your complaint within two business days and aim to provide a written response within ten business days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with the date of the latest revision.

11. Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

Cookie and Tracking Notice:
We use cookies and similar technologies to improve your browsing experience, personalise content, and analyse website traffic. By using our site, you agree to our use of cookies as described in this Privacy Policy.