Privacy Policy

Last updated: 24 September 2026

Voyager Interiors Pty Ltd (ACN 139 680 167) ("Voyager Interiors", "we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our website provides information about the furniture and brands available through our Richmond showroom. We do not sell products or take payments through our website.

If you have any questions about this Policy or wish to access or correct your personal information, please contact us:

Voyager Interiors Pty Ltd
477 Church Street, Richmond VIC 3121
Phone: (03) 9208 0600
Or via our Contact page

1. Collection of Personal Information

We collect personal information that is reasonably necessary for our business activities, including selling and delivering furniture, providing design advice, managing trade accounts, and communicating with customers.

We may collect personal information when you:

  • make an enquiry, request a quotation, or make a purchase in our showroom
  • subscribe to our mailing list
  • take part in a survey or promotion
  • engage with us via social media or our website
  • apply for employment or a trade partnership
  • otherwise provide information directly to us

The information we collect may include:

  • name, address, phone number and email
  • billing, delivery, or payment details
  • information about your purchases, preferences, and communication history
  • business or trade details (for trade accounts)
  • employment information (if you apply for a role)
  • images or video footage from CCTV at our Richmond showroom (for safety and loss prevention)

2. Information Collected Automatically

When you visit our website, we may automatically collect certain information, such as:

  • IP address, device type, browser, and operating system
  • pages viewed, time spent, and referring site
  • information collected through cookies and similar technologies (see section 3)

Some of this information, such as your IP address or device identifiers, may be personal information, particularly when combined with other information we hold. We use it to understand how our website is used and to improve our website, marketing, and customer experience.

3. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to provide essential functionality, analyse traffic, and improve your browsing experience. Cookies are small files stored on your device that help us recognise you and remember your preferences.

We use Google Analytics to understand how visitors use our website. Mailchimp, which manages our mailing list, also uses tracking technology on our website to help us understand how subscribers interact with our website and emails. Shopify, which hosts our website, also uses cookies to operate and secure the website (see section 5).

You can adjust your browser settings to refuse cookies, but some parts of our website may not function properly if you do so.

4. Use of Personal Information

We may use your personal information to:

  • respond to your enquiries and provide requested services
  • process and deliver orders and warranty claims
  • communicate about orders, deliveries, and trade account information
  • send updates, news, and marketing materials (where you've opted in)
  • administer promotions or surveys
  • improve our products, website, and customer experience
  • assess employment or trade applications
  • comply with legal and regulatory obligations

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or contacting us.

5. Disclosure of Personal Information

We may share your personal information with:

  • employees and contractors who assist us in providing products and services
  • delivery and logistics partners
  • payment processors (for purchases made in our showroom)
  • IT, web hosting, and marketing service providers
  • suppliers and manufacturers (for warranty or product orders)
  • professional advisors such as accountants, lawyers, and auditors
  • government or regulatory authorities where required by law

Our website is hosted by Shopify. Information you submit through our website, such as an enquiry or mailing list sign-up, is processed and stored by Shopify on our behalf. Shopify also collects information about visits to our website and, together with information from other businesses that use Shopify, uses it to improve its products, advertising targeting and personalisation. For more information, see Shopify's Privacy Policy at www.shopify.com/legal/privacy.

Our mailing list is managed using Mailchimp, a service provided by Intuit Inc.

Some of these service providers are located outside Australia. Shopify, Google and Mailchimp store or process information in the United States. Where it is needed for an order or warranty matter, we may also provide relevant details to overseas manufacturers, principally in Italy. We take reasonable steps to ensure any overseas recipients handle your personal information in accordance with Australian privacy laws.

6. Data Security

We take reasonable physical, electronic, and managerial measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Our website uses SSL encryption to protect information you submit through it.

7. Access and Correction

You may request access to, or correction of, the personal information we hold about you at any time by contacting us using the details at the top of this Policy. We may need to verify your identity before providing access or making corrections.

8. If You Don't Provide Personal Information

If you choose not to provide certain personal information, we may not be able to:

  • process your order or deliver products
  • provide certain services or communications
  • consider you for trade or employment opportunities

9. Complaints

If you believe we have breached your privacy, please contact us using the details at the top of this Policy, with details of your concern. We will acknowledge your complaint promptly and aim to provide a written response within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with the date of the latest revision.

11. Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.